Refund policy
Returns & refunds
You have 30 days from the day your order is delivered to request a return. There are no restocking fees.
How to start a return
Send us a message through our contact page with your order number and the item you'd like to return. We'll reply with return instructions and the return address. Please wait for them before sending anything back, because parcels sent without a return request can't be matched to an order.
What can be returned
- Items in their original condition, with all parts and the original packaging.
- Trying a lamp is fine. Plug it in, switch it on and see how it looks in your room.
- Hardwired fixtures (pendants, chandeliers, ceiling lights and hardwired wall lights) can be returned if they haven't been installed. Once a fixture has been wired in, cut or modified, we can only take it back if it's faulty.
Return shipping
Return shipping is free. We'll email you a prepaid return label.
Damaged, faulty or wrong items
- Arrived damaged, or not what you ordered: contact us within 7 days of delivery with a photo of the item and its box.
- Stopped working: contact us within 30 days of delivery and tell us what's wrong. A short video helps.
We'll send a replacement or give you a full refund, whichever you prefer, at no cost to you. For broken items we usually don't need them back.
Refunds
We refund to your original payment method within 3 business days of your return reaching us, or of approving a damage claim, and email you when it's done. Your bank may take 5–10 business days to show it.
Cancellations
You can cancel for a full refund until your order ships, which is usually 1-3 business days after you place it, so contact us as soon as you can. Once it has shipped, you can return it as described above.
Exchanges
To swap an item for a different size, color or product, return the original for a refund and place a new order.